[ Our History | Our
Location | Our Mission | Our
Philosophy | Our Shared Values ]
Our
History
 H.
E. "Bud" Storer, Chairman of Storer Equipment Company, joined
Trane in 1959 and has represented
Trane in Shreveport since January 1962. The
Shreveport district was originally a part of the New Orleans district, but came
into it's own right in 1967 when Bud was awarded the Shreveport franchise. Two
years later, the Storer Trane Service Agency was established under the
leadership of Ray Butts. During the early years, customers knew us only as The
Trane Company and we sold and serviced only
Trane products.
Controls, parts, technical services and training were added to our portfolio
over time, making us a single-source provider for our customers. In 1986 Storer
Equipment purchased the Dykes Company, a manufacturer's representative for
boilers and other industrial products. Our Parts Center today offers a
complete line of parts not only for Trane equipment, but for
many other industry manufacturers as well.
Representing commercial and industrial boilers and boiler accessories and
numerous other HVAC manufacturers, allows Storer Equipment to better serve our
customers total system needs. Please see our Line
Sheet for manufacturers we represent.
Our Operating Area
Our primary area of operation is within an approximate 150 mile radius of
Shreveport, including North Louisiana, Northeast Texas and Southwest Arkansas.
We have service technicians residing in Monroe and Alexandria, Louisiana; as
well as Tyler and Longview, Texas. Storer Equipment Company offers the highest
level of professional services for heavy refrigeration and boilers while
minimizing costly travel time and subsistence expense to our customers.
Our Location
 Storer
Equipment Company is headquartered at 504 West 67th Street, Shreveport,
LA, 71106, in an 8,300 square foot office building and a 9000 square foot
warehouse. A separate 4,000 square foot supply and parts warehouse is located
on common land totalling approximately 1.7 acres of centrally located property.
At Storer Equipment, our business is comfort. We have the ability to
offer total integrated comfort systems including HVAC equipment and controls
with building management from a single source. Storer Equipment is dedicated
to providing the finest quality products and service available anywhere.
We look forward to helping you "create the right atomosphere" for your
facility. If you are not already a customer, we hope you will give Storer
Equipment the opportunity to demonstrate our abilities.
Our Mission
The mission of Storer Equipment Company is to be the dominant manufacturer’s
representative firm in our market and the supplier of choice for our engineer,
contractor and owner customers in Louisiana, Texas and Arkansas for HVAC
products for both commercial and industrial application, for technical
services, for replacement parts and for Integrated Comfort Systems.
Our Philosophy
 Our customer comes first!
Storer associates are recognized to be our most important customers, as
well as strategic partners upon whom we rely. We appreciate our customers
- we want to deserve their friendship and their confidence. We treat our
customers as we wish to be treated. We want to help them improve their
business - we listen and we respond to their needs. We recognize that the
owner or end user is ultimately paying the bill and our decisions are guided
by the best long run interest of that owner.
We tell it like it is!
We are up front and honest with our customers - we intend to be fair to
our customers and we expect fairness in return. Integrity and truthfulness
are the foundation of our credibility and justify the trust we need from
our customer.
We are positive and creative!
We have a "can do" attitude! Our marketing emphasis is to seek needs or
problems to which we can offer solutions - any need or any problem related
to HVAC or mechanical systems or to our technical skills! We are continually
broadening and improving our capability - looking for better ways - new
ideas - new products.
We sell value! Quality
and low cost are seldom compatible! We choose to sell value - we want to
be the best and sell the best products and services - we can only distinguish
our company by our persistence to offer value.
We are one team! Storer
Equipment associates are one team with a shared goal to work cooperatively
to exceed customer requirements.
We do things right!
Each of us, individually and collectively, is working hard to realize our
full potential. We aspire to world class performance that we understand
can only be realized by doing things right the first time.
We accept leadership responsibility!
We recognize that we are a trendsetter in our commercial HVAC market -
we hold ourselves to the highest standard - we strive to provide a catalyst
for positive change while being sensitive to traditional relationships
of our industry. We influence our market through our strategic planning
and strive to make our associates and customers as comfortable as possible
with change.
We strive for continual
improvement! We are committed to the QIP process in all aspects of
our business and work to the goal of meeting or exceeding both our external
and internal customer requirements every time. Constant feedback, measurement
and adjustments are a way of life with us. We know that improved processes
can allow people to achieve success and fulfillment in their work.
We are a learning organization!
We are dedicated to continuous learning as a cornerstone of our business.
Learning will enrich associates and customers in their personal lives,
as well as their professional lives.
We are creating a heroic
environment! Associates are encouraged to empower themselves to be
heroic in decisions that go the extra mile to exceed customer expectations.
We want to solve customer problems. Once made aware of a customer’s problem
or need, an associate assumes ownership and follows through until the customer
is delighted with our responsiveness. Our goal is to win customers over
and keep them forever in a close relationship.
Our Shared Values
The success of an organizational structure is highly dependent on the individual achievements of the people who work within these groups. Recognizing this is a critical success factor; we have redefined our culture by introducing an organizational model called the Shared Values Process Operating System. This system has at its foundation eight important human values that are shared across all organizational lines. Our associates developed the four core business values.
We believe that sharing a common foundation based on how we interact with one another, is the key to helping all employees reach their full potential. Providing our employees a value-based work environment will have the beneficial effect of supporting innovation, promoting customer and employee partnerships, fostering continuous improvement and distinguishing us for our quality - not only in our products, but also in our people.
The Shared Values Process gives managers and employees a context, a platform and the tools to deal effectively with people. It does not change or fix people; rather it offers everyone the opportunity to perform the way they have always wanted to...Heroically!
Business ValuesTM
We:
Individually take responsibility for customer satisfaction.
Communicate honestly, clearly, concisely and timely... always!
Will work together to provide the best solution for each customer!
Demand quality! |
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